Shipping policy

Thank you for choosing Arnoud Alexander van't Riet. Operating as a professional Dutch online store focused on frozen fresh food goods, we implement standardized cold-chain logistics procedures for every order. We strive to ensure all frozen products are professionally packaged, fully protected during transit, and delivered in premium fresh condition within our scheduled delivery timeline for every customer.

1. Order Processing Time

All successfully confirmed and fully paid orders will undergo internal verification, product sorting and dedicated frozen preservation packaging within 1–5 business days. Processing operations are paused on weekends and official national holidays in the Netherlands, which are excluded from standard processing working days. During peak order periods, large promotional activities or temporary logistics schedule adjustments, order preparation may take slightly longer than usual. Our store will send timely email notifications to customers once substantial delivery delays are confirmed.

2. Shipping Rates and Delivery Estimates

Shipping costs for all orders are calculated individually according to product weight, package size, cold-chain packaging standards and delivery region. The exact shipping fee will be clearly displayed and confirmed on the checkout page before customers complete payment. Our standard shipping service provides an estimated delivery window of 7–14 business days after order dispatch. All delivery durations are reference values only, and actual arrival time may be affected by logistics carrier schedule changes, cross-border customs clearance progress, extreme weather, regional logistics restrictions and holiday logistics suspensions.

3. Shipment Confirmation and Order Tracking

Once your frozen food order is completed and dispatched from our warehouse, you will receive an official shipment confirmation email containing your exclusive tracking number and valid tracking access links. Logistics tracking data will be updated and available for real-time inquiry within 24 to 48 hours after the package is picked up by the logistics carrier. Customers can monitor the entire transportation and delivery status of their orders online at any time.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, complete and deliverable shipping addresses, postal codes and valid contact information during checkout. Our store will not assume any liability for misdelivery, delivery failure, package detention or loss caused by wrong, incomplete or invalid recipient information provided by customers. If a package is returned to our warehouse due to address errors or undeliverable information, customers shall bear all corresponding repackaging and reshipping fees for secondary delivery arrangements.

5. Lost or Damaged Packages

If your package is confirmed missing or undeliverable during transit, please submit a consulting and verification application to our customer service team within 2 business days of the expected delivery date. For orders received with damaged outer packaging, fractured cold-chain sealing or deteriorated frozen products, please contact our support team within 24 hours after receiving the package. You need to provide clear original photos and videos of damaged products and complete packaging for verification. Our team will conduct a comprehensive investigation and provide a reasonable and effective solution as soon as possible.

6. Frozen Product Preservation Guidelines

All frozen fresh food products sold in our store adopt professional low-temperature cold-chain transportation and insulated packaging to maintain product freshness and quality throughout delivery. After receiving the package, customers need to inspect the goods immediately and store all frozen items in standard low-temperature freezing environments following universal food preservation specifications. Our store will not be responsible for product spoilage, quality loss or damage caused by delayed receipt, improper manual storage, or non-standard preservation operations after successful delivery.

7. International Shipping and Customs Notice

For all cross-border international shipping orders, the destination country’s local customs department may levy import duties, commodity inspection fees, value-added taxes and other additional administrative charges in accordance with local trade policies and regulations. All extra customs clearance fees are borne independently by the customer and are not included in the product price or basic shipping expenses. Our store will provide complete order documents and actively cooperate with customs inspection and clearance work to ensure smooth delivery of qualified packages.

8. Contact Information

If you have any questions, feedback or inquiries about our shipping rules, order processing progress and logistics delivery services, please contact our official support team through the following channels:
Trade Name: Arnoud Alexander van't Riet
Phone Number: +31 6 17873487
Email: support@arnoudfrost.shop
Physical Address: Peelhof 122, 5709 BP Helmond, Netherlands